🌿 Job Title: Dock & River Crew (Guest Experience + Operations)

Location: Lakeshore (Discovery World) + Milwaukee area river locations (including Brown Deer, Thiensville, and surrounding access points)
Position Type: Part-time, Seasonal
Pay: $16/hour
Schedule: 2–4 shifts per week (May–September 2026)
Availability: Must be able to work weekends and holidays

🌊 About Forward Outdoor

Forward Outdoor provides easy, accessible outdoor experiences in the Milwaukee area, from self-guided river trips to lakeshore rentals. We focus on removing barriers so more people can enjoy time outside, connect with nature, and feel at home in the outdoors.

🚣 About the Role

We’re looking for reliable, positive, and customer-focused team members to support our Lakeshore rentals and river trip experiences.

This is a hands-on, active role that blends guest experience and outdoor operations. You’ll help create smooth, welcoming experiences for customers—whether that’s assisting with rentals at our Lakeshore location or supporting self-guided kayak trips on the river.

You’ll be trained to work across both locations and as part of a small, collaborative team.

🔧 Key Responsibilities

• Welcome and assist customers with a positive, approachable attitude
• Support kayak, SUP, paddle boat, and hydrobike rentals
• Fit life jackets and provide clear, simple safety instructions
• Launch and receive boats from docks and shorelines
• Load, unload, and organize kayaks, paddles, and gear
• Assist with river trip logistics as part of a two-person team
• Help ensure smooth daily operations and trip flow
• Maintain clean, organized equipment, dock areas, and launch sites
• Support customers entering and exiting boats (training provided)
• Act as a positive ambassador for Forward Outdoor

💪 Requirements

• Ability to lift and move up to 85 pounds repeatedly throughout a shift
• Comfortable working outdoors in changing weather and around water
• Strong communication skills and customer-first mindset
• Reliable, punctual, and team-oriented
• Willingness to work weekends and peak summer events
• Reliable transportation to access assigned work locations (Lakeshore and/or river sites)

🚐 Location + Transportation Notes

• This role may include shifts at both our Lakeshore and river locations
• There is no dedicated employee parking at the Lakeshore location (Discovery World)
• Staff should plan to bike, walk, or use public transit when possible
• River trip shifts may require travel to various launch points

🛟 Safety & Training

• No prior paddling experience required—training will be provided
• First Aid training is required and will be provided if needed
• Staff are trained to support customer safety and respond appropriately to on-the-water situations

🌟 Preferred (but not required)

• Interest in kayaking or outdoor recreation
• Previous customer service or outdoor work experience

💬 How to Apply

Email elizabeth@forwardoutdoor.com with:

• A brief description of your background and experience
• Why you’re interested in the role
• Resume (optional)

Subject line: Dock & River Crew